Description

Lesli Bitel, MBA, RDN, LDN | The Patient Care Pyramid: A Structured Model to Improve Outcomes, Retention, and Continuity of Care

2026 NYANP Annual Conference | Recorded Saturday, October 3, 2026

You’ve probably seen this in your own practice. A patient leaves with a solid plan and good intentions, but somewhere along the way, things fall off. It’s usually not a lack of information. More often, it’s just too much to implement all at once, or it doesn’t quite fit into real life.

In this session, we’ll look at a more effective way to deliver care using a simple, tiered model that improves adherence, continuity, and outcomes. You’ll learn how to move beyond one-time visits and create a more supported, step-by-step patient experience that aligns with naturopathic principles. I’ll walk you through exactly how to structure a program, identify a starting patient group, and build in ongoing support so patients stay engaged and actually implement your recommendations.

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Lesli Bitel, MBA, RDN, LDN, is a registered dietitian and business strategist with a background in functional and integrative nutrition. She holds an MBA in Global Business and spent over a decade working in the pharmaceutical and diagnostic industries in sales and marketing leadership roles.

After building her own private practice, she began focusing more on the business and structure of care delivery- specifically, how to help practitioners get better patient outcomes without burning out.

Much of her work centers on creating programs and care models that patients can actually follow and stick with over time.

She has trained and mentored over 1,000 practitioners and regularly teaches on patient engagement, program design, and practice development. She also collaborates with diagnostic and healthcare companies on practitioner education and support.

Website: https://leslibitel.com YouTube: Lesli Bitel International

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